Privacy Policy
Last updated: 3 July 2026
GoReportIt ("we", "us") operates the ticketing service at goreportit.com. This policy explains what personal data we collect, why, and what rights you have over it. Questions or requests can be sent to info@goreportit.com.
What we collect
- Account data: your name, email address, role, and the company and groups you belong to. Accounts are created by your organization's administrator, not by open signup.
- Ticket data: the tickets, comments and file attachments you and your colleagues create while using the service.
- Contact form submissions: the name, email address and message you send us through the contact form on our website.
- Technical data: our hosting provider keeps standard server logs (IP address, request time, pages requested) for security and troubleshooting.
- Analytics: on our public website only, and only if you accept analytics cookies, we use Google Analytics to understand how visitors use the site. See the cookie policy. We never run analytics inside the logged-in application.
How we use it
- To provide the service: showing tickets to the right people, routing work, and keeping an audit history of changes.
- To send email notifications about tickets that concern you (assignment, replies, status changes) and account emails such as password resets.
- To respond to messages you send us through the contact form.
- To keep the service secure and improve our public website.
We do not sell personal data, and we do not use your data for advertising.
Legal bases
Where the GDPR applies, we process account and ticket data to perform our contract with your organization, technical and security data under our legitimate interest in running a safe service, and analytics data only with your consent.
Who we share it with
We use a small number of service providers to run GoReportIt:
- Render (render.com) hosts the application and database in the United States.
- Microsoft 365 delivers our email (notifications and the contact inbox).
- Google provides reCAPTCHA on our login and contact forms, and Google Analytics on the public site if you consent.
These providers process data on our behalf and are not permitted to use it for their own purposes, except as described in their own policies for reCAPTCHA and Analytics.
How long we keep it
Account and ticket data is kept for as long as your organization uses the service. When a ticket is deleted by an administrator, a snapshot is kept in a permanent deletion log for accountability. Contact form messages are kept in our mailbox for as long as needed to handle your request.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict its processing, and to complain to a supervisory authority. If your account was created by your organization, we may need to direct some requests to them as the controller of that data. Either way, write to info@goreportit.com and we will help.
Security
All traffic is encrypted with HTTPS. Access to data is restricted by role, attachments are checked for type and size, and every ticket deletion is logged permanently.
Changes
If we change this policy, we will update this page and the date above. Significant changes will be announced to account administrators by email.