Terms of Service

Last updated: 17 August 2026

These terms govern the use of the GoReportIt ticketing service at goreportit.com ("the service"). By using the service you agree to them. If you use the service on behalf of an organisation, that organisation ("you", "your organisation") agrees to them too, and the person accepting confirms they are authorised to do so.

The service

GoReportIt is a multi-tenant issue tracking tool: each organisation gets its own isolated workspace where reporters file tickets, staff triage and resolve them, and email and push notifications keep everyone informed. We may improve or change features over time.

Workspaces and accounts

A workspace is created either by signing up or by us on your behalf. The person who creates it is its administrator and can invite others. You are responsible for keeping your password confidential, for activity under your account, and for the accounts your administrators create. Tell us or your administrator promptly if you believe an account has been compromised.

Acceptable use

You agree not to misuse the service. In particular, do not:

• upload content that is unlawful, or that you have no right to share;
• upload malware or attempt to breach, probe or overload the service;
• attempt to access another organisation's workspace or data, or bypass workspace isolation or role restrictions;
• use the service to send spam or abusive messages.

We may suspend or delete a workspace or account that violates these rules.

Your data

Your organisation owns the tickets, comments and attachments it puts into its workspace. We act as your data processor for that content and only use it to operate the service, as described in the privacy policy. You can export a copy of your data on request while the workspace is active.

Data deletion

You may ask us to delete your workspace at any time. Deletion permanently removes the workspace's tickets, comments, attachments, accounts and settings; it cannot be undone, so export anything you need first. A minimal security audit record that the workspace existed and was deleted is retained.

Availability and support

We work to keep the service available and backed up, but it is provided "as is" without a guaranteed uptime level unless one is agreed with your organisation in writing. Planned maintenance and outages beyond our control can interrupt the service.

Fees

Where a paid plan applies to your workspace, the fees, billing period and any trial are those presented to you when you subscribe. Free or trial workspaces may be subject to usage limits.

Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages, loss of profits or loss of data arising from the use of the service. Our total liability for any claim is limited to the amount your organisation paid for the service in the twelve months before the claim arose. Nothing in these terms excludes liability that cannot be excluded by law.

Termination

Your organisation may stop using the service at any time. We may terminate or suspend access for material breach of these terms if the breach is not remedied within a reasonable time after notice.

Changes to these terms

We may update these terms. If we make material changes we will notify workspace administrators by email before the changes take effect. Continued use of the service after that means acceptance of the new terms.

Contact

Questions about these terms: info@goreportit.com.