IT ticketing system for small business
An IT ticketing system for small business should let any employee report a problem in under a minute and let a one or two person IT team see everything in one queue. GoReportIt does that for EUR 5 per IT agent per month, and every employee who only reports issues is free.
It is internal IT help desk software without the enterprise configuration: no workflow builder, no consultant, live in an afternoon.
What a small IT team actually needs
One place for every request
Requests arrive by email, chat and a tap on the shoulder. One queue with status, priority and category means nothing depends on your memory.
Pricing that ignores headcount
Most help desks charge for agents, and some also limit who can submit. Here every employee reports for free, and you pay only for the people who resolve tickets.
Proof of the workload
Analytics show resolution times by priority, tickets created and resolved each week and who reports the most, with a CSV export for the budget conversation.
How an IT team uses it
- 1Invite the companyAdd people by email. They set their own password and can turn on two-factor authentication.
- 2Employees raise ticketsA short form with a screenshot attached. IT can also log a ticket for someone who phones or walks up.
- 3Triage in one queueFilter, assign, reply on the ticket and keep internal notes the reporter never sees.
- 4Cover out of hoursAn on-call rotation routes urgent tickets to one named person instead of the whole team.
GoReportIt is a ticketing system, not a full ITSM suite. It has no asset inventory, CMDB or change-management workflow. If you need those, a larger service desk is the better fit; if you need requests tracked and answered, this is far less to run.
Frequently asked questions
Do employees need an account to report IT issues?
Yes, and it costs nothing. An admin invites people by email, each person sets their own password, and reporter accounts are free and unlimited.
How much does an IT help desk cost for a small business?
With GoReportIt, EUR 5 per month for each agent or admin. A two person IT team supporting a hundred employees pays for two seats.
Is it an IT service desk with ITIL processes?
No. It handles incidents and requests: report, triage, assign, resolve and notify. It does not include asset management, a CMDB or change management.
Can IT log a ticket for someone who phones or walks up?
Yes. Staff can raise a ticket on a reporter's behalf. The ticket is recorded as theirs, notes who logged it, and the reporter is notified.
Related
Try it with your own team
€5 per agent per month, and everyone who reports issues is free. Start your free trial, or see the full pricing.